Vanmove Help Center - FAQs about Man and Van Removal App

Help Center

Frequently Asked Questions

  • Vanmove is an on-demand mobility company and leaders in van transportation services. Vanmove’s technology enables consumers and businesses to instantly book on-demand moving services such as Home, Office, Deliveries and Collections.

    You are also able to book just Helpers/Porters to help you around your home or place of business.

    Vanmove is the most reliable, quickest and safest way to move Anything, Anywhere at Anytime. We have state-of-the-art on-demand mobility technology with ASAP and pre-booking capabilities, 24/7 live customer you can book via the app, web or the old-fashioned telephone call.

    Our Consumers & Businesses enjoy transparent and predictable pricing with a ‘no surge’ guarantee. Vanmove is first to introduce MOVE AT YOUR PRICE, where the consumer decides how much they are prepared to pay to move literally anything that can fit in a van.

  • The smartest and fastest way to book is via the vanmove app, as it is open 24hrs a day, 7 days a week and with live user experience

    You can also book via the web or phone our friendly fully trained staff are always happy to assist.

  • Get over to the App store for IOS devices such iPhones or Google play for Android devices (which is basically any other smart phone device out there

  • The beauty about Vanmove is the price you pay is determined by you, If you are flexible with times and dates you can really move anything anywhere at rock bottom prices.

    If you are not flexible and need an ASAP service we guarantee our per minute meter price is the lowest in the country, and if you find a cheaper quote elsewhere we promise to refund the difference.

  • Prices are calculated based on the type of service you have selected, along with the number of porters/helpers requested, and the distance between your pickup and drop off. Do you have a minimum 2 hours booking? We do not have a minimum 2 hour booking policy, However we do have a base charge which is equivalent to approximately 1 hour hire charge, if your move is less than 1 hour then you wont pay a penny more than our base rate charge. The price of using any of our services is displayed on our app and our website upon a quote request.

  • We offer better than fixed price, our fixed price is determined by you the customer, You tell our system what you are prepared to pay for your move, and it will automatically send your offer to all the idle drivers in your immediate vicinity. At vanmove we believe in a simple policy an idle driver is a non-happy driver, our drivers would prefer to work for less money than no money.

  • You can pay using the payment method that suits you best Card, PayPal or Cash. You can register a card or PayPal during the sign up process and once your move is complete our system will simply charge your selected payment method. Don’t worry our system will prompt you to confirm the final price before we charge you, we are nice like that because just like you we don’t like arguments.

  • Absolutely, We encourage tips for good service and the workers keep 100% of all tips, but it is not mandatory and at your total discretion. If you are happy with the service, and would like to tip feel free to tip using the method that suits you best Cash, Card or PayPal. Most workers prefer cash tips but don’t worry if you don’t have any cash to hand, you can tip them with your electronic payment method too.

  • We have a mixture of Vanmove employees and contractors; all independent contractors are fully vetted by our very own in house vetting team. We will only accept professionally and well-qualified contractors to work with us, We also offer in house regular training to ensure all workers and contractors are always up to date with legislations and equipped with the latest equipment.

  • Definitely not, we are nice like that; you reserve the right to change your mind at anytime. Where you have requested for a future booking, All we ask is to let us know asap of your cancellation, to enable our system to re allocate your reserved van/porter to another job.

  • Not if you are booking by the minute via our self-service section the app or web for ASAP or future booking, we would not ask you for a deposit. However if you are booking via the phone, we may in some cases require a refundable deposit of 25%.

  • Yes of course, we cover congestion charges and we also pay for the fuel, we are nice like that.

  • Hmmm am afraid not, we would require you to help the driver feed some coins to the metre outside your property, but the driver may be willing to help you insert your coins free of charge into the parking meter. That said, in most cases you should be able to get some free parking permits from your local council if you are moving home.

  • Please try and arrange for adequate parking at your properties, as if a driver is unable to park they may not be able to complete your move. If you have requested a driver parks illegally, and based on your request they are issued with a parking ticket, you will be responsible for paying the ticket on the day.

  • 100%, rest assured we have got you covered, You are covered up to £50,000 for fire and theft, and up to £1000 per claim for damage to your goods should the unforeseen occur during transportation. Should you require a higher amount cover for Goods in transit we can arrange that too for small fee.

  • Yes we do, majority of our workers are able carry out light dismantling that's necessary to transport your item(s) if required, FREE of charge. However we are only able to offer full furniture assembly when you have listed your full requirements on the job sheet, That way the accepting driver/porter will be fully aware of the task at hand and will only accept the job if they are fully trained in furniture assembly.

  • All our vans are equipped with blankets and straps to help protect your possessions from damage during transportation, However we are not able to offer individual protection such as cling film wrapping of individual items, unless agreed by prior arrangement via phone or make an offer during the booking process.

  • Yes we can do only by prior arrangement, as unfortunately we’re not able to train all our staff for packing, as the demand for individual packing is currently very low.

  • Yes we do, via one of our packaging partners totally commission FREE.

  • You certainly can, subject to availability and at your driver’s discretion, as some contractors may not be licensed to carry passengers.

  • 100% you can, if you have downloaded our app you can track your driver in real time once they are on their way to your pick up and drop off. The live tracking will stop once your job has been marked as completed.

  • You most certainly can, just tap the call or message button on your app screen For safety reasons Vanmove uses number randomisation software so that our customers and drivers/porters never actually have each other's personal phone number.

help

Moving With Vanmove

  • Relax knowing your van will be there when you need it

    1. Open the Vanmove app
    2. Tap ‘Where to’ enter your drop off location
    3. Tap ‘Current location’ only if your current location is not where you wish to be picked up from
    4. Scroll left to right to select your desired service, you can select a vehicle or if you only need man power then select porter
    5. Tap the ‘Do you need extra help’? Select 0 if you do not need any help with loading and offloading or select from 1 to 3 helpers
    6. Tap the ‘Calendar & time icon’, to select a date and time for a future pick up, if you do not wish to book a van for ASAP
    7. Tap the ‘Request Tab’ to book your desired service
    8. Tap the ‘Other booking options’ if you wish to book over the phone or wish to move on fixed price that you determine

  • If you no longer need to move, feel free to cancel it. To cancel a move, tap 'Cancel Request' in the bottom left corner of the app and confirm. We will charge a cancelation fee if the driver has already arrived at your pick up location, This charge is in place to compensate your driver for their time and fuel, we'll apply a cancellation fee of £10.00 to your account in such circumstances.

  • During a move you will have various options available to you within the app

    1. Call or message your driver
    2. Track your driver in real time
    3. Contact our support team

  • After your move you will be prompted to rate your move, your feedback helps us to improve where we have failed and helps us to reward well performing drivers You will be able to download, email or print your move receipt

  • You can tip your driver/porter in the App by clicking on ‘Tip’ prior to paying for your move if paying electronically, or you can simply tip them in cash Contact support should you have any other concerns

  • You can pay via Card, PayPal or Cash During the registration process you will have the option to register a card or PayPal for automatic checkout However at the end of your move you will have the option to select another payment method, if you do not wish to use the payment method on file Should your electronic payment decline at the end of your move, we would need to collect full payment in cash before the driver could mark the job as complete.

  • Tips to improve connectivity
    These steps will solve most device connectivity issues.

    • Update your phone's software and settings: During your downtime, update your device's software and settings; this can prevent future app issues.
    • Close any unnecessary apps: When using the Vanmove app, try not to have other apps on in the background (if you can). Using multiple apps at the same time can impact the data that Vanmove relies on.
    • Toggle airplane mode on and off: If you're having connectivity issues or the app freezes, toggle airplane mode on for 10 seconds, then off. This will refresh your connection to your service provider’s network.
    • Move locations: You may be in an area that your carrier doesn't provide service in or an area with weak connection.
    • Restart your device: Switching your phone off and on again essentially resets it. Resetting your phone often resolves small glitches.
    • Delete the Vanmove app and download it again: If there are bugs in that particular app version, deleting the app and re-downloading it may resolve the issue. Additionally, turning off your phone before reinstalling the app ensures a clean start.

    If you experience frequent connectivity issues, your cell provider or plan may not allow enough data access for you to use the app smoothly. Reach out to your service provider if you think if you have insufficient data.

    How to fix frozen app

    Sometimes your app may freeze, stop working, not respond, or display another error. Try these steps in order:

    1. Make sure you have the latest software and that your settings are updated
    2. Close the app and any other apps running in the background of your device
    3. Toggle airplane mode on and then off once to refresh your network connection
    4. Shut down your device for at least 30 seconds, then restart it
    5. Uninstall and reinstall the app

    If you're unsure how to do any of the above steps, try an Internet search or visit your local wireless store for personal help.

    How to fix website errors

    If the page you're trying to view won’t load or gives you an error, try the following:

    1. Reload the page
    2. Clear your cache, browsing data, and cookies. Each browser is different, so try looking in settings, history, preferences, or advanced settings for this option.
    3. Try viewing the same web address on a different browser (for example, Google Chrome if you're using Safari)

    Contact support should you have any other concerns

help

Become a Partner Driver

  • To drive on the Vanmove Partner App, you must meet a few minimum requirements:

    1. Be at least 21 years of age
    2. Have a valid UK/European Driving License
    3. Own a van or have access to one

  • Do you have a van? If you don’t we could help you to source a van

    The vehicle you use to drive with Vanmove should be at least 2003 or newer, if you don’t have a vehicle right now, that’s ok – we can provide you access to rental and finance options via our vehicle solutions contacts.

    Alternatively if you can just sign up as a porter/helper

  • Hire & Reward insurance – don’t worry if you don’t have insurance we have teamed up with market leaders zego , to offer you affordable Hire & Reward Insurance from as little as 55p per hour on a pay as you go basis

    What is Hire & Reward insurance?

    Hire and Reward is a class of insurance use, which allows legal carrying of other people's goods in return for a fee. Hire and Reward Insurance is essential for removals, couriers, hauliers, and anyone else who carries people or the property of others in return for payment

    Uniform

    Uniform is not mandatory but we highly recommend it, and it’s FREE, we will send you a t-shirt right over and a jacket too should you need one.

    That’s all you need if you are ready to start earning sign up today

  • We do not charge a commission for your 1st month of service; every penny the customers pay for the 1st month is all yours

    After 1 month of service we only a charge a 12% commission of the final fare, you would be pleased to know that our pricing is totally transparent, unlike other companies who charge an arm and a leg and then only offer you 50% to 60% of what they have charged the customer. At Vanmove we feel that this method sucks as both the customer and transporter(s) are being ripped off. We invite our Partner Drivers to discuss prices with our customers, hence why we call you guys our partners.

  • To further demonstrate we really see our drivers as our partners we fully entrust them to collect cash on our behalf, that way at the end of each week there is a chance you maybe owing us money. We take into account all the work you have done for the week Saturday to Friday which maybe all cash or a collection of cash and card payments

    Typical examples on 12% commission

    Cash & Card

    Cash jobs total £800 (Held by you)
    Card jobs total £800 (Held by us)
    Total income for the week £1600
    £1600 less VAT @20% £266.67
    Balance left £1333.33
    Less our 12% commission £160.00
    You take home £1173.33
    As you are already holding £800 cash, we would send you the balance of £373.33 via banks transfer.

    Card only example

    Card jobs total £1600 (Held by us)
    Total income for the week £1600
    £1600 less VAT @20% £266.67
    Balance left £1333.33
    Less our 12% commission £160.00
    You take home £1173.33
    We would send you £1173.33 via banks transfer

    Cash only example

    Cash jobs total £1600 (Held by you)
    Total income for the week £1600
    £1600 less VAT @20% £266.67
    Balance left £1333.33
    Less our 12% commission £160.00
    Vat £266.67 + our commission £160.00 total £426.67
    £1600 - £426.67 you take home £1173.33
    You send us £426.67 if you are not VAT registered
    If you are VAT registered you send us £160 and you pay the VAT of £266.67 directly to the HMRC. (Proof of Vat registration will be required at time of registration).

  • The week runs from Sunday to Friday (Friday is the cut off and Monday is pay day). If we owe you we endeavor to pay you by close of business Monday excluding bank holidays, if you owe us we expect payment by close of business on Monday too.

    Failure to pay will lead to your account being suspended and/or we may charge your card that we have on file.

  • You can track your entire earnings via your dashboard, by clicking on payments.

  • 1. Always think before you lift

    Hasty actions can be your archenemy when lifting heavy things on your Moving day. Make sure you complete an initial assessment of the task ahead of you to determine whether or not you can handle the load safely. Discuss the situation with your friends. Resist the temptation to prove to yourself or to your pals just how strong you are.

    2. Keep a stable base

    Always keep a wide and stable base with your feet before lifting heavy objects. Your feet should be shoulder-width apart, with one of your feet slightly forward. This way, the weight of the item you’re trying to lift and carry will be distributed across your entire body without putting too much pressure on one particular area.

    3. Have a proper back posture

    Improper-lifting techniques often result in some form of back injury – something you must avoid at all cost. Adopt a proper back posture – always keep your back straight, your shoulders back, and your look straight ahead. Your upper back should be as straight as possible while your powerful lower limbs are doing the hard work.

    4. Bend your knees, not your back

    Speaking of right lifting techniques, remember to always bend your knees, not your back. This simple yet crucial detail cannot be stressed enough! Bending your knees will allow you to use the strong leg muscles to power the entire lifting operation, while at the same time it will reduce the pressure from the much weaker back muscles.

    5. Keep a good grip

    Make sure you have a firm grip on the heavy object before attempting to lift it. It’s always a good idea to wear work gloves of good quality that will improve the grip significantly and will protect your fingers and hands during the move. Whenever available, use handles to minimize the risks of accidents.

    6. Have items close to your body

    While moving heavy boxes, for example, always keep them close to your waist – that is, relatively centered in relation to your body. This is an excellent way to maintain your stability because the load will stay close to your center of gravity. Also, keep your elbows tucked in and your eyes upfront at all times.

    7. Move your feet, do not twist

    It’s important that you do not bend or twist your back when lifting and carrying heavy furniture and boxes on Moving day. Instead of turning with your hips at the waist, what you should do is move your feet to turn together with the load.

    8. Move slowly and smoothly

    Avoid doing any sudden and abrupt movements that may place a surge of enormous pressure on a certain part of your body. Always make slow and smooth movements allowing the muscles and soft tissues in your body to have the time to adapt to the extra efforts. Also, make sure your footing is as secure as it can be, and take only small and carefully measured steps – one at a time.

    9. Keep the load below waist level

    Whenever possible, lift heavy items up to your waist. When lifting fairly heavy things over your head, you will put extra strain on your arm and back muscles, which may lead to injury. Weight distribution in such cases is critical! If the load you’re trying to lift over your head turns out to be more than you can handle safely and its weight is not distributed evenly, you may easily pull a muscle.

    10. Push rather than pull

    If you’re using mechanical aid in the form of a furniture dolly or if you’ve just placed sliders under the legs of a super heavy furniture piece, then be mindful that it’s safer to push heavy objects forward than to pull them backward. This way, you’ll not only need less force to keep heavy items moving, but you’ll also be able to see what’s happening in front of you.

help

Become a Porter

    1. Download our porter app
    2. Register
    3. Upload your Photo ID and proof of address
    4. Go online and start receiving near by cash jobs

  • All Porters must be aged 18 or over
    We are required by law to check your age and confirm your address

    • Proof of Address
      A utility bill or Bank statement
    • Photo ID
    • EU Citizen:
      Passport
    • Non-EU Citizen:
      Passport (We cannot accept expired passports)
      Visa/Work Permit (if it is stuck on the inside of your passport, it must be current Passport)

  • Average pay £8 to £10 per hour

    Your pay is calculated based on time on job to the next hour with a minimum booking time of 2 hours.

    Example: if you arrive at the starting point at 12pm and finish at the ending point at 2pm, you have worked 2hrs, If you finish over 2 hours but less than 3 hours you are entitled to 3 hrs pay and so on.

  • Most of the time as a porter you will be paid in cash, either by the client that has booked you or by the driver you have assisted on a job. If you are paid in cash you can keep every single penny because we are nice like that.

    If a client has paid by card for your services we would deduct a small percentage of 12% and send you the balance via banks transfer. The 12% commission we deduct is to cover bank and card payment charges and admin expenses.

    But don’t worry your average pay for time on job will not go below £8 per hour in any circumstance.

  • You can track your entire earnings via your dashboard, by clicking on payments.

  • 1. Always think before you lift

    Hasty actions can be your archenemy when lifting heavy things on your Moving day. Make sure you complete an initial assessment of the task ahead of you to determine whether or not you can handle the load safely. Discuss the situation with your friends. Resist the temptation to prove to yourself or to your pals just how strong you are.

    2. Keep a stable base

    Always keep a wide and stable base with your feet before lifting heavy objects. Your feet should be shoulder-width apart, with one of your feet slightly forward. This way, the weight of the item you’re trying to lift and carry will be distributed across your entire body without putting too much pressure on one particular area.

    3. Have a proper back posture

    Improper-lifting techniques often result in some form of back injury – something you must avoid at all cost. Adopt a proper back posture – always keep your back straight, your shoulders back, and your look straight ahead. Your upper back should be as straight as possible while your powerful lower limbs are doing the hard work.

    4. Bend your knees, not your back

    Speaking of right lifting techniques, remember to always bend your knees, not your back. This simple yet crucial detail cannot be stressed enough! Bending your knees will allow you to use the strong leg muscles to power the entire lifting operation, while at the same time it will reduce the pressure from the much weaker back muscles.

    5. Keep a good grip

    Make sure you have a firm grip on the heavy object before attempting to lift it. It’s always a good idea to wear work gloves of good quality that will improve the grip significantly and will protect your fingers and hands during the move. Whenever available, use handles to minimize the risks of accidents.

    6. Have items close to your body

    While moving heavy boxes, for example, always keep them close to your waist – that is, relatively centered in relation to your body. This is an excellent way to maintain your stability because the load will stay close to your center of gravity. Also, keep your elbows tucked in and your eyes upfront at all times.

    7. Move your feet, do not twist

    It’s important that you do not bend or twist your back when lifting and carrying heavy furniture and boxes on Moving day. Instead of turning with your hips at the waist, what you should do is move your feet to turn together with the load.

    8. Move slowly and smoothly

    Avoid doing any sudden and abrupt movements that may place a surge of enormous pressure on a certain part of your body. Always make slow and smooth movements allowing the muscles and soft tissues in your body to have the time to adapt to the extra efforts. Also, make sure your footing is as secure as it can be, and take only small and carefully measured steps – one at a time.

    9. Keep the load below waist level

    Whenever possible, lift heavy items up to your waist. When lifting fairly heavy things over your head, you will put extra strain on your arm and back muscles, which may lead to injury. Weight distribution in such cases is critical! If the load you’re trying to lift over your head turns out to be more than you can handle safely and its weight is not distributed evenly, you may easily pull a muscle.

    10. Push rather than pull

    If you’re using mechanical aid in the form of a furniture dolly or if you’ve just placed sliders under the legs of a super heavy furniture piece, then be mindful that it’s safer to push heavy objects forward than to pull them backward. This way, you’ll not only need less force to keep heavy items moving, but you’ll also be able to see what’s happening in front of you.

help

Profile and Account info

  • Your profile

    Some parts of your profile can be changed in the app, while others require you to reach out to us. What can be changed and how you can change it may also depend on whether you created your account with Facebook or a phone number.

    • Profile photo
    • Phone number
    • Name
    • Email address
    • Payment info

    Profile photo

    Passengers

    This is the photo your driver sees when picking you up. Help drivers out by making it look as much like you as possible and keeping your photo upto date.

    Drivers/Porters

    This is the photo your passengers see after they request a van or a porter. Help passengers out by making it look as much like you as possible!

    Phone number

    Got a new phone number or want to use a second phone? Whether you're a customer, a driver or porter, it's important to keep your phone number updated.

    For drivers & porters, keeping your phone number updated ensures you keep your ride history and ratings

    Name

    Only your first name is shown to drivers. Drivers never see your last name.

    <Facebook login: Your name is the same one on your Facebook account. Change your name in Facebook to update your name in the app.

    Phone number login: Tap 'Contact support' to send us a message. We're happy to change your name for you.

    Email Address

    Your email address is where we send your move receipts.

    Facebook login: Your default email is the same as your email address on Facebook. Tap 'Settings' in the app to change it.

    Phone number login:

    Change your email address in the 'Settings' tab.

    After you change your e-mail address, we’ll send you an email to confirm your new address. Confirming your email or mobile number lets us know we're sending your account info to the right place.

    For security reasons, you may not be able to use your account until you confirm your email or mobile number, so confirm as soon as you can.

    Payment info

    Edit your payment info in the 'Payment' tab of the app.

  • Our two-way rating system helps ensure the safety and comfort of the Vanmove community. At the end of the ride, you and your passenger are prompted to rate each other on a scale of 1-5 stars, 5 being the best.

    Driver/Porter rating

    Your rating is the average of your last 100 ratings, or however many you've received so far. Customers can only rate you after a completed job. Cancelled jobs and missed requests don't affect ratings.

    After customers rate their job, they may see an option to tell their driver/porter more about what was exceptional about the job, like a clean van, expert move handling, or a nice conversation. This is still a new feature we're rolling out, so not all rides will include it and not all drivers/porters will see it.

    Customers may also have the chance to write specific feedback for their drivers/porters, which is shared anonymously. This feedback is optional and not required to finish a job. We'll send drivers/porters their customers' kudos in the weekly feedback email sent on Fridays.

    Passenger rating

    After the job, you'll have the opportunity to manually rate your passenger by tapping on the rating icon at the bottom of the screen.

    Use the comment box to leave passenger feedback. Customers don't see this feedback, only us. Rating 3 or lower means you won’t be matched with this customer again.

    Defining a good rating

    Anything more than 4.8 is awesome. If your rating drops below 4.8, you may want to consider ways to improve it. Consistently low ratings can put you at risk of deactivation. Treating your customers well whilst on the job is a positive attitude to have; Also important to remember a happy customers is a tipping customer. Also don’t forget to contact your customer via a simple phone call once you have received their booking confirmation.

    About unfair ratings

    Occasionally, drivers/porters may have passengers who rate poorly when drivers/porters might not deserve it, like if you rightly refused to move items that where not initially listed as part of the inventory.

    Fortunately, our ratings system doesn't exist in a vacuum. The system compares you to other drivers, all of whom also experience low ratings from time to time.

    The ratings system also calculates the average of your ratings over many jobs, which means you won't fall into the bottom 5% unless you have many more low ratings than other drivers.

    If you feel a customer may rate you poorly due to something out of your control, use the comment box after the job is over to tell us anything you feel is important about the job or customer. These comments let us see your side of the story if we need to investigate later.

  • You can add new vehicles and change your current approved vehicle directly with the 'Vehicles' tab of the Driver Dashboard or app's 'Vehicle' tab.

  • My account is deactivated

    If your account is deactivated, tap 'Contact support ’

    Delete my account

    If you choose to terminate your account, we'll deactivate it for you but may keep your account info as outlined in our privacy policy. This is why you may see your old info if you decide to re-activate your account in the future.

    Heads up: customers and drivers can edit some account info directly in the app. Drivers can

    edit driver-specific info in the Driver Dashboard.
    To deactivate your Vanmove account, tap 'Contact support' and let us know why you're leaving. Please include details letting us know why you want your account deactivated

    Account security

    Protect your personal info

    Use these tips to help keep your account secure

    What not to give out

    Vanmove only asks for the below info if you’ve contacted us first. If someone calls asking for the info below but you didn’t reach out to Vanmove, hang up the phone or ignore the message.

    Never provide the following info:

    • Phone number
    • Phone number verification code
    • Driver license
    • Credit card number

  • Phone safety

    If you get a new phone number, change your account’s phone number, and if you sell your device remember to log out of the app first.

    If you lose your device, reach out to Contact support

    Online Safety

    Vanmove will only contact you from email addresses ending with either @vanmove.com or @vanmovemail.com. Emails using other addresses aren’t from Vanmove.

    When using a browser, check that the URL starts with https:// and the address contains .vanmove.com before logging in or using a website. Be cautious of links or websites that use the Vanmove logo but don’t have .vanmove.com in the URL.

    If you log in from a public computer or computer that other people use, remember to log out when you’re done. If you haven’t already, verify your email address in ‘Settings.’

help

Policies and other info

  • Safety is our top priority and it is our goal to make every move safe, comfortable, and reliable. Since the beginning, we have worked hard to design policies and features that protect our community. People say they use Vanmove because they feel safe with our drivers, which is a product of this commitment.

    We designed safety into every part of Vanmove, from our £1,000,000 liability insurance to our dedicated safety team to our 24/7 support department, providing everyone with the ultimate peace of mind.

    Road safety

    General

    All modes of transport are required to use lights during early morning and evening slots and also during severe weather conditions.

    Highway Code

    All Drivers must follow the highway code when they are operating with Vanmove.
    For full disclosure on the rules and regulations of the UK highway code please copy and paste the link below into your browser: Highway code for drivers: https://www.gov.uk/guidance/the-highway-code

    Accidents

    Your safety is of vital importance to us. If you have an accident on the road during your slot, it is important that you take the necessary steps to make sure you are safe. At the scene of an accident you should always:

    • Move to a safe position.
    • Call the police and an ambulance: a. If you are injured; b. If you think you may be in shock; or c. If you think you have been given false details.
    • When the police arrive, co-operate. Stay calm and make sure you give them your side of the story. Take down the name of the officer and ask for the police case reference number. This officer is responsible for investigating your case so it is a good idea to keep them on your side.
    • Even if you have a very minor injury, go to hospital or your GP as soon as possible. Tell the doctor they should take detailed notes. Take pictures of your injuries at their worst to show their full extent.
    • Get the contact details of any witnesses to the accident, the more the better. Do not leave this to the police. Do not hand your only copy of witness details over to the police but do give them a copy of the witness details. The courts rely heavily on witness statements.
    • Beware of accepting money from the other person in the accident as that may be seen as you agreeing to settle your case.
    • If you are badly injured, do not be scared to ask for help from bystanders with the above (i.e. getting witness info, registrations details, taking photos, etc). You may be surprised at how helpful others are willing to be if asked.
    • Contact Vanmove support and let us know what has happened so we can take the necessary action.

    DMV and Background Checks

    Every driver is screened before they’re permitted to drive on our platform, starting with professional third-party background and CRB checks.

    The criminal background check includes national and county-level databases and records stretching back a minimum of 5 years for review of convictions in the UK, and longer in some other jurisdictions. Among other things, Vanmove disqualifies driver applicants for violent crime, felony, sexual offense, or drug-related convictions that appear on a background check.

    Zero-Tolerance Policy

    Vanmove maintains a zero-tolerance drug and alcohol policy for Vanmove drivers. To report suspicions of intoxicant use by a Vanmove driver Contact support.

  • Discrimination against passengers or drivers on the basis of race, colour, nationality, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, or sexual orientation is not allowed, and can result in deactivation from the platform.

    Vanmove is committed to maintaining an inclusive and welcoming community, and our mission is ensuring people who need vans or rides in our vans are able to get them. Refusing passengers with service animals is a violation of our terms of service. Discrimination of any kind may result in the offender's immediate deactivation.

  • Equal rights

    • We believe that everybody has the right to be treated with respect and dignity and to participate in an environment that is free from bullying, harassment and victimisation
    • We are committed to providing equal opportunities for all of our Helpers regardless of their gender, race, ethnic or national origin, disability, religion, sexual orientation, gender reassignment or age (as long as you are 18 or over)
    • Vanmove does not discriminate against any candidates that apply to become a Helper.

    Age restrictions

    • All workers must be aged 18 or over.
    • Freedom of association
    • Self-employed contractors have the right to join or form trade unions of their own choosing and to bargain collectively
    • Vanmove adopts an open attitude towards the activities of trade unions and their organisational activities
    • Representatives are not discriminated and have access to carry out their representation functions in the workplace

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